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Support

We're here to help.

Need a hand with BesideMe? The fastest way to reach us is by email — we read every message and typically reply within 2 business days.

Frequently asked questions

How do credits work?

Each image you generate uses one credit. New accounts get a few free credits to try the app. You can top up with a subscription (a monthly credit allowance) or with credit packs that never expire and stack on top of your subscription.

How do I manage or cancel my subscription?

Subscriptions are billed through your app store. On iPhone: Settings → your name → Subscriptions. Cancelling stops future renewals; credits you already bought in packs remain in your account.

I bought credits but don't see them.

Purchases are validated on our server and usually appear within a minute. If a purchase doesn't show up, close and reopen the app, then email us with your sign-in email and the approximate time of purchase and we'll sort it out.

How do I delete my account?

See our account deletion page for the steps.

Where are the legal documents?

Read our Terms of Service and Privacy Policy.

BesideMe is intended for adults aged 18 or older.